Privacy Policy

Last updated: April 5, 2026

Birmingham Place Property Management ("we," "us," "our") operates property management services in Birmingham, MI. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, tenant portal, and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information when you apply for tenancy, sign a lease, or use our services:

• Full name, date of birth, and Social Security Number (last 4 digits)
• Email address, phone number, and mailing address
• Employment and income information
• Previous landlord references
• Payment and billing information
• Maintenance request details
• SMS consent and notification preferences

Usage Data

We automatically collect certain information when you visit our website or use our tenant portal, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website or search terms
• Device type and operating system

Cookies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing rental applications and conducting background checks
• Managing lease agreements and tenant accounts
• Processing rent payments and security deposits
• Communicating about maintenance requests and property updates
• Sending rent reminders, package delivery notifications, and property announcements
• Providing customer support and responding to inquiries
• Improving our services and website functionality
• Complying with legal obligations

SMS/Text Messaging

If you opt in to receive SMS/text messages from us, your mobile phone number and messaging data will be used solely for the purposes described in our SMS Terms of Service.

You may opt out of SMS messages at any time by replying STOP to any message. For full details, please review our SMS Terms of Service.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with the following categories of service providers who assist us in operating our business:

• Payment processors (e.g., Stripe) — to process rent payments and security deposits securely
• Communication services (e.g., Twilio) — to deliver SMS notifications and communications
• Database and hosting services (e.g., Supabase, Netlify) — to store and serve your account data securely
• Background check services — to process rental applications as authorized by you

We may also disclose your information when required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure authentication for tenant portal access
• Role-based access controls for staff
• Regular security assessments and updates

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active tenant records are maintained throughout the duration of your lease and for a reasonable period afterward
• Rental application data is retained for up to 3 years after the application decision
• Financial records are retained as required by applicable tax and accounting laws
• SMS consent records are retained for the duration of your opt-in plus a reasonable period for compliance purposes

You may request deletion of your personal information by contacting us using the information below, subject to legal retention requirements.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — the right to request a copy of the personal information we hold about you
• Correction — the right to request correction of inaccurate or incomplete information
• Deletion — the right to request deletion of your personal information, subject to legal obligations
• Opt-out — the right to opt out of SMS notifications and marketing communications
• Portability — the right to receive your data in a portable format where technically feasible

To exercise any of these rights, please contact us using the information provided below.

Cookies

Our website uses the following types of cookies:

• Essential cookies — required for basic website functionality and authentication
• Functional cookies — remember your preferences and settings
• Analytics cookies — help us understand how visitors use our website so we can improve it

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies.

Third-Party Services

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we use include:

• Stripe (payment processing)
• Twilio (SMS communications)
• Supabase (database services)
• Netlify (website hosting)

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically for any changes.